To keep our clients safe, AALI & ELI NATURALS, LLC does not accept return due to the pandemic. If an item is damaged when received, please contact us via email at aalielinaturals@gmail.com. Provide your order #, the name of the damage item and your full name. Customers are responsible to provide the correct mailing address. If an order send back to us due to incorrect address or have to resend an item, the customer is responsible to pay the shipping