Refund & Exchange

We thank you for your order and we hope your shopping experience was fantastic. As our products are fresh and handmade with love, AALI & ELI NATURALS, LLC does not accept return or exchange. Once an order is placed, we won’t be able to cancel or change it. We encourage our clients to double check their orders before placing them. If an item is damaged when received, please contact us via email at Provide your order #, the name of the damage item and your full name. Customers are responsible to provide the correct mailing address. If an order send back to us due to incorrect address or .we have to resend an item, the customer is responsible to pay the shipping